Comments on: Tech Support Hell: 10 types of difficult customers

By: mooiness

mooiness — Sat, 19 Jan 2008 19:23:30 +0000

rn: hahah you should! Having been in the business myself, that list is easy to do!

By: rn

rn — Sat, 19 Jan 2008 17:04:51 +0000

I should start one for F&B customers. Hahahaha

By: mooiness

mooiness — Fri, 18 Jan 2008 15:33:05 +0000

jerm: yes, a customer calling in with that attitude would be a difficult one to please.

By: jerm

jerm — Fri, 18 Jan 2008 15:18:25 +0000

it’s your fault that their computer broke down. period.

By: mooiness

mooiness — Fri, 18 Jan 2008 09:33:49 +0000

herman: yeah be glad that you don’t. Heheh.

dreymer: you want support? I charge cheap cheap only.

dabido: I think all of us in the industry would know that show – The IT Crowd. Classic.

By: Dabido

Dabido — Fri, 18 Jan 2008 09:09:57 +0000

“Have you tried turning it off and on?”

I’ll let everyone work out where that’s a quote from.

By: dreymer

dreymer — Fri, 18 Jan 2008 05:31:59 +0000

and you are part time tech support for a certain blogger too eh?

By: herman

herman — Fri, 18 Jan 2008 05:29:50 +0000

Glad I don’t have to handle all the support calls that comes through.

By: mooiness

mooiness — Fri, 18 Jan 2008 03:39:05 +0000

An: ah the merry-go-round of hell. Like shown in “Just Follow Law”.

blur ting: I’m glad you can now see it from our point of view. And the surge protector is a good idea for all your electronics.

By: blur ting

blur ting — Fri, 18 Jan 2008 02:21:22 +0000

Tough job!

I admit that I had lied to technicians before. For some reason, we always get thunderstorm at our place. My broadband router/modem had been blasted by lightning several times. I would bring the modem to the distributor and tell the technical guy “I don’t know why it suddenly stopped working when I woke up this morning.”

The guy would perform some test and tell me it’s faulty and give me a new one. I did that several times. These days I use a surge protector and have since stopped having to drive all the way to the industrial estate to get the modem replaced….and lie to a technical guy.