I work in tech support so I know what I’m talking about when I tell you that these are the best type of subject lines to use when you email us:

  • Use caps. Example: WHY CAN’T I GET MY EMAILS?
  • Use lots of exclamation or question marks. Example: Are your servers down?????? Bonus: use both to indicate incredulity or sarcasm. Example: Are your servers down?!?!?!?!
  • Be sarcastic. Example: Wow. Your servers are down again.
  • Don’t bother with the email subject. Example:
  • Use the words “Urgent”, “ASAP”, or “Right Now” in your subject. Example: Urgent – I need this fixed right now.
  • Combine any of the above for maximum effect. Example: WOW. YOUR SERVERS ARE DOWN AGAIN?!?!?! FIX IT RIGHT NOW!!!

Doing the above will ensure that your query is responded to in a timely manner. Really, it would. :P

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