TechThursday, 27 May 2010 07:12 pm
I work in tech support so I know what I’m talking about when I tell you that these are the best type of subject lines to use when you email us:
- Use caps. Example: WHY CAN’T I GET MY EMAILS?
- Use lots of exclamation or question marks. Example: Are your servers down?????? Bonus: use both to indicate incredulity or sarcasm. Example: Are your servers down?!?!?!?!
- Be sarcastic. Example: Wow. Your servers are down again.
- Don’t bother with the email subject. Example:
- Use the words “Urgent”, “ASAP”, or “Right Now” in your subject. Example: Urgent – I need this fixed right now.
- Combine any of the above for maximum effect. Example: WOW. YOUR SERVERS ARE DOWN AGAIN?!?!?! FIX IT RIGHT NOW!!!
Doing the above will ensure that your query is responded to in a timely manner. Really, it would.

moar funny pictures
4 Responses to “How to email tech support”
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LOL
You must get your fair share of useless PEBCAK moments. Love the picture too, I snorted my drink everywhere. You gotta give us some warning when showing lol cats!
Oh Lord yes, lotsa PEBKAC moments. I am like that cat a lot, except I’m yelling on the inside. Hahah!
I remember a company I worked for used to priorise queries that had URGENT in the subject..
Another company I sort of worked for had a ticketing system whereby the end user could specify the priority (cough bpm cough)… I always thought that was a little stupid.
Hahah! Yeah allowing that setting just means everyone will pick that obviously.