Heheh, if only …

(Youtube)

Customer: Hi, I can’t get into my email.
Me: Ok, let me know check your details. What’s your email address?
Customer: xxx@xxx
Me: Ok, and what’s the password that you think you are using?
Customer: xxxxxx
Me: Yup, that is the correct password.
Customer: I’m typing that in but I still can’t get in.
Me: Try typing it again, make sure that you don’t have your caps-lock on.
Customer: Yes, I know that. I’m not an idiot.
Me: It’s an easy mistake to make that’s all.
Customer: I haven’t changed my settings in Outlook. Why would it suddenly start asking for my password anyway?
Me: You may have inadvertently typed it in wrong once and after that it would keep on prompting you for the right one.
Customer: That’s not possible. Have you changed my password?
Me: Erm no. We have just confirmed that that didn’t happen.
Customer: I have typed it in so many times. Are you sure you guys never changed it?
Me: Yes I’m pretty sure. Our logs show no changes for a very long time.
Customer: Hmm, I don’t believe that. I’m gonna try typing it in once more.
Me: *internal sigh* Ok. Let me know how you go.
Customer: Oh. It works now. I’m in.
Me: Oh, that’s good. Glad to have helped.
Customer: Thank you!

That’s 10 minutes of my life that I’m never gonna get back. And by the way, customers are not always right.