I’m #1 for “Marcus Ooi” on Google. Even a n00b can find me on the net. What does this mean? It means that I shouldn’t blog about work, not even discreetly like I have in the past. The people whom I deal with at work and through work know me as “Marcus Ooi”. If I speak about a certain event in the day, a client or a supplier could easily stumble upon my post and put two and two together.
Speak ill of them? Make fun of them? I’d be asking for it. But hey difficult customers are a norm, no matter what industry we work in, commercial or government. We all come across them one way or the other. People who can’t make up their minds, and people who don’t hear what you tell them. It’s so common that no specific customer can really think it’s them that I’m talking about right?
Ah who cares?! See if you recognise this scenario, metaphorically speaking.
Passenger: Go there.
Driver (a.k.a. me): Ok.
Passenger: Go faster.
Driver: Cannot, got speed cameras. But I will go as fast as I can, ok?
Passenger: *grumble* I want to pick up a few of my friends.
Driver: This wasn’t in the plans but since we have room, ok.
* picks up additional people *
Passenger: Aiyer, why so slow? Faster!
Driver: We are fully loaded. We can’t go as fast as planned due to the additional passengers.
Passenger: Oklah oklah. This is not satisfactory. *grumble*
* comes to a road block *
Driver: Ok looks like we can’t go there. Road’s blocked. We have to take another way.
Passenger: Cannot! I want to go through here.
Driver: But we can’t … road’s blocked.
Passenger: I don’t care, my other driver always take this route.
Driver: But I’m not your other driver, and erm … the road’s blocked. We will still get to where we want to go by going this other way.
Passenger: Ok lah! Go go go, we are wasting time arguing!
Driver: *thinking* What the fuck, you started the arguing loh. *takes deep breath*
* detours and arrives at destination *
Passenger: What’s this?!
Driver: The destination that you said so in the beginning?
Passenger: No I didn’t. This is not where I wanted to go!
Driver: Yes you did. I have it here in writing.
Passenger: Well, I erm … I’ve changed my mind ok!?
Driver: … *sigh* Ok. So where do you want to go?
Passenger: I don’t know. You come up with a suggestion. That’s what I’m paying you for.
Driver: Ok, how about there?
Passenger: Why would I want to go there?
Driver: Because it’s an alternative place to get what you want from here.
Passenger: But there costs more.
Driver: Yes I know but since you have urgent needs, we have no choice.
Passenger: This is ridiculous. This is not what I’ve signed up for. Get me your manager, I want to speak to him. This is not satisfactory.
Driver: *mumbles* Motherf ….
[tags]customer service, working life[/tags]