I lost my temper at a McDonald’s employee today. I’m not proud of it but if you had experienced the can’t-be-fucked attitude that I copped, you’d understand. But let’s start from the beginning …
The reason why my temper was probably a little short was because I started work at 5am today. Our company operates on Australian Eastern Daylight Time, plus because WA stopped daylight-savings time one week earlier it means that WA is three hours behind the eastern states. Hence, 5 freaking am.
So my meal break was around 10am and I decided to go have breakfast at McDonald’s. I got up to the counter and ordered a Sausage and Egg McMuffin meal, except the girl serving me didn’t hear the “meal” bit. As soon as she said the price to me ($2.95 vs $4.95), I knew the order was wrong.
As I gave a $5 note to her (don’t know why I did that) I said to her, “No, no I want the meal”.
She sighed loudly and rolled her eyes at me. Then she said to me, “It’s too late to change it. You should have said it before.”
I got real irritated, “I did say it.” She gave me a look and then proceeded to finish the order anyway by putting my money in the till and counting the change for $2.95 out of the $5 that I gave her. Like she totally ignored what I just said. WTF?! That’s when I lost it. I yelled, “Wait wait wait, if you are not going to change it then I don’t want it!”
The manager heard me and came over. He angered me some more by repeating, “Well you should’ve said it.” Hoo boy. I yelled back, “I SAID IT!”
He decided to back track and asked if I wanted a refund. “No! I don’t want a refund! I want what I ordered which was a Sausage and Egg McMuffin Meal!” In hindsight, trying to be angry while saying the names of McDonald’s food items just doesn’t work, yeah?
Anyway, it doesn’t matter whether I didn’t say the word properly or she had misheard me, the whole thing could have been defused if she had just canceled and redone the order. I accept that it was a hassle because she had to get her manager to do it but it wasn’t even that busy.
I just don’t get what was so difficult about that. It all just boils down to her bad attitude. What also cheesed me off greatly was that she was all smiley to the customer before me too.
She was an Asian girl and the customer before me was white. Could she be a self-loathing Anglo-worshiping type? Ah, but that’s a topic for another day. Serenity now!